Terms of Sale

Who we are

You're buying from Fast Forex, the sole trader behind Timbermere Studio — a single-maker workshop in Selby, North Yorkshire, United Kingdom. You can reach us at studio@timbermere.com.

Our pieces

Everything is handmade from natural timber, so grain, colour, and figure vary from piece to piece — that variation is part of the work, not a fault. Some pieces are ready to ship; others are made to order, with the lead time shown on the product page (typically 3–4 weeks).

Prices & payment

Prices are in pounds sterling (GBP). Payment is taken securely at checkout through our provider, Snipcart, with PayPal handling the transaction; we don't store your card details. Payments go through PayPal under the name Fast Forex (Timbermere Studio) — so if you see “Fast Forex” on your statement or receipt, that's us.

If you pay with PayPal, PayPal may offer you its own credit options — Pay in 3 or Pay in 30 Days. Where it does, the credit agreement is between you and PayPal as the lender: we are not the lender, we don't assess your eligibility, we can't give you advice about it, and we have no visibility of the plan afterwards. PayPal alone decides who is eligible, and its own terms govern the arrangement. None of it changes your contract with us — the price, the guarantee and your cancellation rights are the same, and we are paid in full at the point of purchase either way. Questions about an instalment plan, including repayments or difficulty paying, go to PayPal directly; there is more detail on our FAQ page.

Your order

Placing an order is an offer to buy. A contract is formed when we confirm dispatch of your order (or, for made-to-order pieces, when we confirm we've begun making it). If we can't fulfil an order — for example, a piece is no longer available — we'll let you know and refund any payment in full.

Delivery

We currently ship to Great Britain and Northern Ireland only. In-stock pieces leave the workshop within 2 working days; made-to-order pieces ship after the lead time shown on the product page. Delivery timescales are estimates, not guarantees.

Cancellations & returns

As a consumer you have a 14-day right to cancel most orders, and longer rights if something is faulty. The full detail — how to cancel, return postage, and refunds — is in our Returns & Refunds policy.

Faulty or not as described

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If a piece isn't, you're entitled to a repair, replacement, or refund — see Returns & Refunds.

The Refresh Service

Our Refresh Service restores a wooden board you send us. It is a service rather than a sale, so the terms in this section apply to it instead of the ordering and delivery terms above.

How the contract is made.Sending photographs costs nothing and commits you to nothing. We reply with a fixed price for your board; a contract is formed when you accept that quote and pay. We'll tell you how long the quote holds good for.

Your right to cancel.You have 14 days from the day the contract is made in which to cancel, without giving a reason — replying to our email is enough. We won't start work inside those 14 days unless you ask us to. If you do ask us to start and then cancel part-way, you pay a proportionate amount for the work already done. If you ask us to start and the work is finished inside the 14 days, the right to cancel ends when the work is complete — we set that out in writing in the quote before you accept it, so it's never a surprise.

Your board while it's with us.We take reasonable care of it — that is our duty in law and we don't try to sign it away. The work will be carried out with reasonable care and skill, as the Consumer Rights Act 2015 requires. When we post the board back, we are the sender, so the risk in transit on that leg is ours.

If a board turns out to be beyond saving. Occasionally a board only shows what is really wrong with it once work has begun. If that happens we stop and write to you before going any further, rather than carrying on and presenting you with the result.

Boards we can't return.We won't dispose of your board. If we can't reach you after the work is done we'll keep it and keep trying. In the last resort the law sets out a formal written-notice procedure for goods left uncollected, and we would follow that rather than anything of our own devising.

Our liability

Nothing in these terms limits or excludes our liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud. Your statutory consumer rights always apply.

Governing law

These terms are governed by the laws of England and Wales, and disputes fall to its courts (you may also have rights to bring proceedings in your own UK jurisdiction).