Questions & answers.

Both. Some pieces are finished and ready to ship; others are made to order, one at a time. Each product page tells you which, so you always know before you buy.

In-stock pieces leave the workshop within 2 working days. Made-to-order pieces are typically 3–4 weeks, because each is made by hand — the exact lead time is shown on the product page.

Yes — we take on bespoke sizes, engraving, and commissions. Tell us what you have in mind on our trade & commissions page, or email the studio directly.

British-supplied hardwoods — oak, walnut, ash, cherry, maple, and more. Every piece names its wood, and you can browse by timber in the shop.

Because it's solid wood, not print. Colour, grain, and figure vary from board to board — no two pieces are quite alike. The photographs show the character to expect, not an exact copy.

Yes. Pieces are finished with food-safe oil (and, where suited, a food-safe wax) — safe for direct contact with food. See the care guide for keeping it that way.

Boards are finished with food-safe oil and wax (Walrus Oil Cutting Board Oil & Wood Wax), which may contain mineral oil, beeswax, fractionated coconut oil and vitamin E. We don't use walnut, peanut or sesame oil. The pieces themselves are natural hardwoods (walnut, maple, cherry, beech and others) — so if you have a severe allergy to a wood species, coconut-derived ingredients, or beeswax, get in touch before ordering. Full details are in our care guide.

Hand-wash, dry it promptly, and re-oil now and then. The full routine — including reviving a tired piece — is in our care guide.

No — hand-wash only. A dishwasher's heat and standing water will dry the wood out and can crack it. A quick wash by hand keeps a piece going for decades.

Great Britain and Northern Ireland. We don't ship internationally at the moment.

Shipping is calculated at checkout from your address. Each piece is wrapped and sent in recycled-card packaging, with a card naming the wood and the week it was finished.

In-stock pieces within 2 working days; made-to-order pieces once they're finished (typically 3–4 weeks). You'll get a note when yours is on its way.

Yes — you have 14 days from receiving a standard piece to change your mind. Full details, including faulty goods, are on our shipping & returns page.

Every piece carries a 12-month workmanship guarantee. Beyond that, because pieces are oil-finished they're built to be repaired — many marks simply re-oil away, and boards can be re-planed.

Two different things. If a piece we made goes wrong within 12 months, we put it right free under the workmanship guarantee. The Refresh Service is separate and paid: it restores any wooden board, including boards we didn't make and boards long out of guarantee. See the Refresh Service →

Let us know promptly and we'll put it right. If a piece arrives faulty, damaged, or not as described, we cover return postage — just email us first.

Of course. Add a gift note at checkout and we'll include it — no prices go in the box.

Not yet — it's on our list. In the meantime, do get in touch if you'd like to arrange something for a gift.

Payment is by card or PayPal through our secured checkout (Snipcart). We never see or store your card details. Payments go through PayPal under the name Fast Forex (Timbermere Studio) — so if you see “Fast Forex” on your statement, that's us.

That's PayPal's decision, not ours. When you reach PayPal you may be offered its own credit options — Pay in 3 or Pay in 30 Days — depending on what PayPal offers you. We are not the lender: the agreement is with PayPal, PayPal alone decides who is eligible, and we can't influence or advise on that. We're paid in full at the point of purchase either way, and your order and guarantee with us are exactly the same.

PayPal Pay in 3 is a credit agreement. Carefully consider whether the purchase is affordable and how you will make the repayments. PayPal's decision to lend to you is based on their assessment of your financial position, using the information you provide when applying and information about your usage and history with PayPal.

Be aware of the possible impact of using Pay in 3 and of missing payments, including making other borrowing more difficult or more expensive. Missing payment will result in PayPal reporting you to one or more credit agencies, which may make it more difficult or expensive for you to obtain credit in the future. 18+, subject to status.

For anything about an instalment plan — applications, repayments, or difficulty paying — contact PayPal directly; they handle it, and we have no visibility of it.